Delivery & Returns at Another Studio

Shipping & Returns

Our studio will close for Christmas on December 20th, and re-open in the new year on January 2nd.
Any orders placed over the Christmas period will be dispatched on the 2nd/3rd January 2025.

To receive your order in time for Christmas, please order by:

🇪🇺 Europe 1 (Austria, Belgium, Denmark, France, Luxembourg, Germany, Iceland, Ireland, Netherlands, Slovakia, Switzerland)
Thursday 28 November - Non-Tracked Airmail
Friday 6th December - Tracked Airmail
Thursday 19th December - DHL Express

🇪🇺 Europe 2 (Rest of)
Wednesday 27th November -Non-Tracked Airmail
Tuesday 3rd December - Tracked Airmail
Thursday 19th December - DHL Express

🇺🇸 USA & Canada
Friday 29th November - Non-Tracked Airmail
Tuesday 10th December - Tracked Airmail
Thursday 19th December - DHL Express

🗺️ Australasia & Rest of the World
Tuesday 26th November -Non-Tracked Airmail
Friday 6th December - Tracked Airmail
Thursday 19th December - DHL Express

🇬🇧 UK
Fri 20 December - Royal Mail 1st Class
Thur 19th December - DHL Express

Non-tracked Postal Service from £2.50 - £5.50
Estimated 7-10 business days.
Shipped via Royal Mail and your national post service. This service is not tracked, and we cannot guarantee an order will arrive within this time frame.

Tracked Postal Service from £6.50 - £15.95
Estimated 5-7 business days.
Shipped via Royal Mail and your national post service. Requires a signature on arrival. Can be tracked via the UK and your national postal service website. We cannot guarantee an order will arrive within this time frame.

Tracked Express DHL ~ £25.00
Estimated 3-5 business days.
Express DHL delivery, fully tracked service via courier website. Requires a signature on arrival.

Orders under the value of €150 include VAT and duty/customs costs.
If your single order totals more than €150 in value you may be charged a customs fee. Please get in touch to discuss your delivery options if you do not want to be charged.

Non-tracked Postal Service from £1.95 - £4.95
Estimated 7-10 business days.
Shipped via Royal Mail and your national post service. This is a non-tracked service and we cannot guarantee an order will arrive within this time frame.

Tracked Postal Service from £6.95 - £9.95
Estimated 5-7 business days.
Shipped via Royal Mail and your national post service. Requires signature on arrival. Can be tracked via the UK and your national postal service website, we cannot guarantee an order will arrive within this time frame.
Tracked Express DHL ~ £30.00 - £38.00
Estimated 3-5 business days.
Fully tracked via courier website.

Non-tracked Postal Service from £2.50 - £15.00
Estimated 7-10 business days.
Shipped via Royal Mail and your national post service. This service is not tracked and we cannot guarantee an order will arrive within this time frame

Tracked Postal Service from £7.95 - £30.95
Estimated 5-7 business days.
Shipped via Royal Mail and your national post service. Requires a signature on arrival. Can be tracked via the UK and your national postal service website. We cannot guarantee an order will arrive within this time frame.

Tracked Express DHL ~ £38.00
Estimated 3-5 business days.
Fully tracked via courier website.

Changed your mind? Something wrong? We're here to help!

You can return an online order from Another Studio within 30 days of ordering it. Provided it is in the original condition and in its original packaging, we will provide you with a full refund for the order (although the buyer is liable for all postal and packaging charges). By "original condition" we mean that the product is in a resell-able condition where the product packaging has not been opened and the item has not been used or marked.

We will ensure that you receive your refund within one week of receiving the order back from you. Before returning your order please send an email to info@another-studio.com quoting your order number your reason for the return/exchange. Your statutory rights are not affected.

Unfortunately, orders can get delayed in the postal system and take a little longer than usual to arrive. If you are wondering where your order is, please get in touch and we'll be happy to look into it and provide proof of postage and confirm what date it was dispatched. The number of days we need to wait before we can make a claim with the postal provider and reship your order is as follows:

UK Royal Mail 1st Class
10 working days before we can claim your item as missing.

Tracked and non-tracked Postal Services For Europe, USA & Rest of World
Orders should arrive no later than 28 working days from the postal date.

Tracked Express ~ DHLFor Europe, USA & Rest of World
Orders should arrive no later than 14 working days from the postal date.