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ORDER NOT ARRIVED?
If your order has not arrived in the stated time, please get in touch and we will provide proof of postage confirming the date and service it was sent by. Sometimes the postal service can slow down and orders may get stuck in transit, taking longer than usual to arrive.
UK Royal Mail 1st Class
We need to wait for 10 working days before we can claim your item as missing. At this point we can resend or refund you for your order.
UK Special Delivery
We need to wait for 5 working days before we can claim your item as missing. At this point we can resend or refund you for your order.
Standard Airmail - Europe
European orders should arrive no later than 20 working days from postal date. If your order has not arrived after this time we can make a claim with the postal provider and reship your order straight away.
Standard Airmail - Rest of World
Worldwide orders should arrive no later than 25 working days from postal date. If your order has not arrived after this time we can make a claim with the postal provider and reship your order straight away.
Tracked Airmail - Europe & Rest of World
European orders should arrive no later than 10 working days from postal date. If your order has not arrived after this time we can make a claim with the postal provider and reship your order straight away.
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RETURNS
We hope you will love your Another Studio products! However, if you are unsatisfied with any purchase we are happy to give a refund providing it is returned within 30 days it its original packaging and undamaged.
Before returning your item please send an email us to let us know to expect it.
Once the item is received and checked, we will contact you to confirm the refund has been made, or discuss further with you.
